For e-commerce · D2C brands · Subscription commerce · Marketplaces
Ticket queue → revenue engine · ROI in 4-6 weeksYour customer support eats 32% of net margin. AI ships in 4 weeks. ROI shows in 4-6.
Direct-to-consumer brands at $5M-$50M in annual sales are stuck between a Zendesk plus an outside support company that costs more as message volume climbs, and AI chatbots that stall by the third question. We rebuild your customer support and returns handling with AI: 24/7 answers, returns that turn into sales instead of losses, and customers who stick around longer. The whole system is yours to keep.
What's actually breaking
Five places revenue evaporates in a $5M-$50M D2C brand.
- 01
Support volume grows at the same pace as sales. Margin shrinks every quarter.
40,000 messages a month at $4 each through an outside support company equals $160K/month and growing. The brand is paying to lose margin on the same orders that earn it. Break-even on a product with a $35 average order value moves in the wrong direction every quarter.
- 02
Return requests close as refunds when they should close as exchanges or store credit.
An agent under volume pressure picks the fastest way out: refund the customer. The brand loses the order, the product, and the customer. Turning a return into a sale (exchange, store credit, partial refund plus replacement) takes a deeper conversation the outside support company doesn't give.
- 03
Pre-purchase questions never get a real-time answer and the buyer leaves.
60-80% of high-intent shoppers ask a question before they buy that never gets answered before they leave. Automated follow-up emails recover some of them. The rest are gone. An assistant that answers in 30 seconds in the buyer's language captures sales no automated email can.
- 04
Customers in other languages get English-only replies and leave after one order.
Selling in other countries is your next growth lever, but every non-English message gets re-routed, delayed, or auto-translated badly. The customer who needed an answer in Spanish, German, or Portuguese in 60 seconds gets it from a competitor instead.
- 05
Fraud and chargeback signals get reviewed by hand, two weeks too late.
Chargeback teams review disputes after they've already hit the store's account. The signals that flag fraud at the moment of the order (suspicious bursts of orders, cards that don't match, risky addresses, strange behavior) get ignored exactly when they could prevent the loss. The brand pays the chargeback fee, plus the goods, plus the dispute time.
How we ship it
Three engagement depths. Same system, same quality, same team.
Start with a paid audit, ship a 24/7 assistant that handles your customers and turns returns into sales, or rebuild your entire post-purchase operation. At every level, the system is yours to keep on delivery and shows measurable results within 4-6 weeks of going live.
T1 · Audit
Map the highest-leverage AI surface in your post-purchase operation.
5-day audit across customer support, returns handling, retention, abandoned-cart recovery, and fraud signals. Forty-seven point framework. The roadmap is yours whether or not we build it.
$5,000 USD
5 business days · roadmap delivered
T2 · Implementation
Ship a 24/7 assistant that handles customers and turns returns into sales, live.
An assistant that talks with your customer, connected to Shopify, Stripe, your email platform, and your ticketing system. Resolves messages on its own, passes a person only the 15% that truly needs one, turns return requests into exchanges or store credit, and answers pre-purchase questions in 100+ languages. Live in 4-8 weeks.
From $5,000 setup + $3,000/mo
4-8 weeks to production
T3 · Ecosystem
Your whole post-purchase operation running on AI, connected across the customer relationship.
A full system: a support assistant, an engine that turns returns into sales, follow-up that keeps customers around, a fraud-signal layer, and after-purchase offers. All your systems connected and working as one. Optional gainshare on the margin you recover — you pay based on what you earn.
From $25,000 setup + $5,000/mo
8-12 weeks · optional gainshare
Proof of what we build
What we built for a marketplace with AI billing transfers directly to your store.
A marketplace with AI billing, customer support that resolves on its own, and orders routed across vendors.
For a marketplace at scale we delivered an AI billing layer that handles vendor invoicing, resolves customer support, and routes orders across vendors without a person having to sit in the middle. The same applies directly to a direct-to-consumer brand: resolving support, turning returns into sales, and handling everything that happens after the purchase on the same engine.
87%
Messages resolved without passing to a person
<30s
First response, 100+ languages
4-6 wks
Measurable results after going live
Frequent questions from operators and founders
What brands in your shoes ask before the call.
How does this differ from Gorgias AI, Zendesk Answer Bot, or Intercom Fin?
Those are ready-made products that lock you into their way of storing information, their way of resolving cases, and their pricing curve. We build a system tailored to you, connected to your Shopify, your Stripe, and your email platform, with your own return rules, your tone of voice, and your own call on exchange versus refund. When one of those chatbots doubles its price next year, your system doesn't change.
What about made-up answers on product specs and policy?
The assistant learns on its own from your live catalog, your live policy page, and your live shipping zones. Before it answers, it checks the source. Any answer it cannot verify against that source gets passed to a person with full context attached, never made up.
What does my brand need to qualify?
A direct-to-consumer or subscription brand at $5M-$50M in annual sales, on Shopify Plus or Shopify Advanced, with at least 15,000 messages a month, an established return and exchange policy, and a founder or COO who can move on the recommendations without a 6-month committee.
Can the assistant operate across English, Spanish, French, and other languages?
100+ languages from day one, not just the major five. The assistant reads the customer's first message and responds in their language with nothing to configure. Growing in other countries stops depending on how many support people you can hire.
Do you take equity or a cut of sales?
We do not take equity. For Tier 3 engagements we accept an optional pay-for-results model tied to the margin you recover: returns that become sales, lower cost per message handled, or more customers who stay. Only when that result can be clearly measured in your own data.
Next step
Audit your post-purchase margin before next quarter's P&L shows the gap.
Five business days. Forty-seven point audit focused on everything that happens after the purchase. A 90-day roadmap you own whether or not we build it together. We refund 100% if you do not leave with three concrete opportunities to act on this quarter.
100% refund if no three actionable opportunities surface